Return & Refund Policy

At STATERA Laboratories, we value the trust you place in us and in our products. Our goal is to provide you with skincare that supports the health, balance, and longevity of your skin. If a product does not meet your expectations, we are happy to assist you with a return, refund, or exchange in accordance with the policy below.

Returns

We offer a 30-day return policy on products purchased directly from www.stateraskin.com.

U.S. Orders

For orders shipped within the United States, we offer free returns within 30 days of delivery.

To initiate a return, please log into your STATERA account and submit a refund request for the applicable order. Once your request is approved, a prepaid return shipping label will be provided to you by email.

International Orders

For international orders, returns are accepted within 30 days of delivery.

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable, and the cost of return shipping may be deducted from your refund.

Products that arrive damaged, defective, or faulty are not subject to return shipping charges. In such cases, please contact us at [email protected] as soon as possible so that we can arrange an appropriate resolution.

Gift with Purchase

If your order included a Gift with Purchase, you may keep the gift when returning your purchased product. It does not need to be returned with your order.

Return Conditions

To help us process your return efficiently, please submit your return request within 30 days of delivery.

All returns are subject to review and approval. STATERA Laboratories reserves the right to decline returns that appear to be fraudulent, abusive, or inconsistent with the terms of this policy.

If you have any questions or experience an issue with your order, please contact us at [email protected] before sending your return.

Exchanges

If a STATERA product is not the right fit for your skincare needs, we are happy to help you find a more suitable product or regimen.

U.S. orders are eligible for free exchanges within 30 days of delivery.

For international orders, exchanges are also available within 30 days of delivery. Customers are responsible for applicable return and shipping costs. Any shipping costs associated with an international exchange may be deducted from the applicable refund or exchange value.

If you received a product that arrived damaged, defective, or faulty, please contact us at [email protected]. We will work with you to arrange a replacement or other appropriate resolution.

To request an exchange, please log into your STATERA account and initiate a return for the applicable order. Please indicate that you would like an exchange and, if possible, specify the product you would like instead.

Refunds

Once your returned package has been received and inspected, we will process your refund.

Approved refunds will be issued to the original form of payment and will generally be processed within 4–5 business days after the return is received.

Refunds cover the eligible purchase price of the returned product. Original shipping charges are non-refundable, except where the return is due to a product arriving damaged, defective, or faulty.

Please note that once we issue a refund, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Sale Items

Sale and promotional items are eligible for return and exchange under the same 30-day policy described above, unless otherwise stated at the time of purchase.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, the recipient may be eligible to receive store credit for the value of the returned product rather than a refund to the original purchaser’s payment method.

Once the returned item has been received and approved, the applicable store credit will be issued to the recipient.

Questions About Your Return?

If you have any questions about a return, exchange, damaged product, or refund, please contact us at:

STATERA Laboratories
Email: [email protected]

We are always happy to assist you.