Shipping Policy
At STATERA Laboratories, we carefully prepare every order so that your products arrive safely and as quickly as possible. The following shipping policy provides information about shipping costs, processing times, delivery, tracking, and international orders.
By placing an order through www.stateraskin.com, you agree to the terms outlined below.
Shipping Costs
U.S. Orders
We offer free standard shipping on all orders shipped within the United States.
International Orders
International shipping costs are calculated at checkout based on the destination, package weight, dimensions, and shipping service selected.
The applicable shipping cost will be displayed during checkout before your order is completed.
Order Processing & Delivery
Order Processing Time
Orders are generally processed and dispatched within 1–4 business days after payment has been successfully received.
Our warehouse operates Monday through Friday during standard business hours, excluding U.S. national holidays. Orders placed on weekends or holidays will be processed on the next available business day.
We make every effort to minimize delays during holidays and other periods of increased order volume.
U.S. Delivery
Standard domestic orders generally arrive within 3–8 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, and other circumstances outside our control.
International Delivery
International orders generally arrive within 4–22 business days after dispatch.
Actual delivery times vary depending on the destination, customs processing, and shipping service selected. An estimated delivery time will be displayed when available during checkout.
Please note that international shipments may occasionally experience delays due to customs procedures or other circumstances beyond our control.
Tracking
Once your order has been dispatched, you will receive an email containing your shipping confirmation and tracking information.
You can use the tracking link provided to follow your package and view the latest updates available from the shipping carrier.
Changes to Your Delivery Address
If you need to change your delivery address, please contact us as soon as possible at [email protected].
We can update the delivery address only before your order has been dispatched. Once an order has been shipped, we may be unable to make changes to the delivery address.
P.O. Box Shipping
We ship to P.O. Box addresses using postal services only.
Courier services may not be available for P.O. Box deliveries.
Military Addresses
We are able to ship to U.S. military addresses using USPS.
Courier services may not be available for military addresses.
Items Temporarily Out of Stock
We make every effort to maintain accurate inventory information on our website. Occasionally, however, an inventory discrepancy may occur and an item may become unavailable after an order has been placed.
If this happens, we will contact you and provide the available options, which may include:
- Waiting for the item to become available and shipping it when it is restocked; or
- Receiving a refund for the unavailable item.
If appropriate, available items from your order may be shipped separately.
Delayed or Late Deliveries
Delivery times provided at checkout or in our shipping information are estimates and are not guaranteed delivery dates.
If your order has not arrived within the expected delivery timeframe, please contact us at [email protected]. We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the delay.
Damaged Packages
We carefully package our products to help ensure they arrive safely.
If your package appears to be damaged upon delivery, please inspect it before accepting the shipment whenever possible. If the package is visibly damaged, you may refuse delivery and contact us at [email protected].
If a damaged package has already been delivered, please contact us as soon as possible and provide photographs of the package and the affected products. We will advise you on the next steps and assist with the carrier claim process.
Lost or Damaged Shipments
All shipments are insured against loss or damage according to the terms and coverage provided by the applicable shipping carrier.
Damaged in Transit
If a shipment is damaged during transit, we will work with the shipping carrier to investigate the claim.
Once the carrier’s investigation has been completed, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and availability of the product.
Lost in Transit
If a shipment is confirmed as lost by the shipping carrier, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.
Please note that we may need to wait for the carrier’s investigation to be completed before processing a replacement or refund.
Duties & Taxes
U.S. Sales Tax
Applicable sales tax is calculated and collected at checkout based on the shipping destination and applicable tax regulations.
International Duties & Taxes
Where applicable, international duties and taxes are calculated and collected during checkout.
When duties and taxes are included and prepaid at checkout, no additional duties or import taxes should be due upon delivery.
International customs requirements vary by country. Customers are responsible for providing accurate shipping information and any documentation required for customs clearance.
Order Cancellations
If you change your mind about your order, we can accept cancellation requests before the order has been dispatched.
Please contact us as soon as possible at [email protected] if you would like to cancel an order.
Once an order has been dispatched, it can no longer be cancelled. In this case, please refer to our Return & Refund Policy for information about returning your order.
Shipping Insurance
Shipments are insured against loss or damage according to the coverage and terms provided by the applicable shipping carrier.
In the event of a loss or damage claim, we may need to wait for the carrier’s investigation and determination before issuing a replacement or refund.
Questions About Your Shipping?
If you have any questions about your order, shipping, tracking, delivery, or a damaged or missing package, please contact us:
STATERA Laboratories
Email: [email protected]
We are always happy to assist you.